1718 Spruce Drive, Apt 133
Bowling Green, OH 43402
757-570-3785
EDUCATION
M.A. College Student Personnel Expected May 2016
Bowling Green State University, Bowling Green, OH
B.S. Business Administration & Economics, Cum laude May 2012
University of Mary Washington, Fredericksburg, VA
WORK EXPERIENCE
Customer Success Associate June 2015-January 2016
Customer Success, CampusQuad, Inc., San Carlos, CA
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Designed plans that increased student users on the CampusQuad platform by 137% since August 2015
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Built and implemented CQ Success, a customer success platform meant to help students and administrators in using CampusQuad to boost engagement on their campus
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Developed competitive analysis of mobile student engagement market and used information to provide strategies to sales and marketing teams that increased lead generation
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Interfaced with higher education customers to coordinate customer needs and engineering availability in order to develop platform features that served the needs of higher education and student affairs professionals
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Boosted following on social media by 130% to inform students of important updates and encourage students to use the mobile platform
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Oversaw development and day-to-day operations of the customer relationship management platform, ensuring new features were added to provide information that would help Customer Success better serve clients
Supply Chain Planning Analyst May 2013-August 2014
Supply Chain Procurement, Newport News Shipbuilding- Huntington Ingalls Industries, Newport News, VA
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Developed and implemented long-term supply chain strategies that addressed capacity issues in support of business growth
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Monitored key performance indicators and coordinated cross-functional work teams to increase effectiveness of supply chain initiatives
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Coordinated with buyers, engineers, and management to ensure on time receipt of material
STUDENT AFFAIRS EXPERIENCE
Graduate Assistant August 2014- Present
Division of Student Affairs, Bowling Green State University, Bowling Green, OH
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Coordinate the day-to-day operations of Ziggy Points, an on-campus student engagement program, to increase student engagement in the program by 1800% from Fall 2013 to Fall 2015
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Develop Ziggy Points event calendar by coordinating with offices across the campus
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Plan the Ziggy Point Grand Prize Event alongside all campus departments and the Office of the President
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Assist the Vice President of Student Affairs in planning monthly meetings that bring together student leaders and student affairs leadership to discuss relevant issues on campus
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Facilitate Student Leadership Retreat for 45 University leaders
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Collaboratively coordinate Falcon Friday, a weekly event that promotes campus spirit
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Work with Student Affairs staff and Higher Education faculty members to coordinate event to discuss current issues facing higher education
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Advise student workers in completion of a year long project requiring them to work in another office in order to gain more student affairs experience
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Conducted student affairs benchmarking project with 10 partner institutions nationwide
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Oversaw planning and execution of the end-of-year awards banquet, including awards process and event planning
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Served on Technology Work Group to help increase prevalence of technology in the division's strategic plan
Practicum Student January 2015- Present
Center for Leadership, Bowling Green State University- Bowling Green, OH
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Chair a committee that assesses the needs of the students in the President’s Leadership Academy (PLA) to develop a curriculum for monthly forum meetings
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Develop curriculum for monthly forum meetings using best practices, knowledge of different learning styles, and outcomes of the program
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Served as an advisor for a pilot scholarship program that assists students from working class families in navigating college
Practicum Student Fall 2015
Business Career Accelerator, Bowling Green State University- Bowling Green, OH
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Advised students one-on-one for resume critiques, career planning, and internship/job search
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Developed plans for an alumni mentoring program using knowledge of student development theory and best practices
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Streamlined development of alumni lists to increase efficiency when reaching out to alumni
President September 2008-April 2012
Honor Council, University of Mary Washington, Fredericksburg, VA
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Chaired all weekly meetings and over 50 hearings in addition to overseeing honor awareness week, constitutional change, and educational sanction committee meetings
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Created an educational sanction requiring students to reflect on the meaning of honor, which- further increased the awareness of integrity among students who commit honor violations
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Developed a new system whereas the Honor Council Vice President acts as the head student honor advisor, streamlining the time it took from accusation to go to hearing and giving accused student’s better access to honor advisors
Building Supervisor May 2010-May 2011
Office of Residence Life, University of Mary Washington, Fredericksburg, VA
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Directly supervised seven Resident Assistants in a first year residence hall with 150 students through weekly staff meetings and bi-weekly one-on-one meetings focusing on professional and personal development
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Planned and implemented educational programs and events for residents that lead to the
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Developed new community development model based on needs of the student population and best practices
ORGANIZATION INVOLVEMENT AND AWARDS
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Member, Student Affairs Administrators in Higher Education (NASPA)
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Member, College Student Educators International (ACPA)
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Treasurer, Omicron Delta Epsilon Economics Honors Society (2011-2012)
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Who’s Who Among America’s Colleges and Universities (2010-2012)
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Building Program of the Year, University of Mary Washington Residence Life (2011)
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Residence Hall of the Year, University of Mary Washington Residence Life (2011)
SKILLS
HTML, CSS, Marketo (email and lead development software), Emma (email marketing), Salesforce, Strikedeck (Customer Resource Management), Mixpanel (Mobile Analytics), OrgSync, Social Media (Twitter, Facebook, LinkedIn, Tumblr, Hootsuite, Latergram.me), Excel- Advanced Proficiency