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Professional Development Plan

Throughout the past five years, I have acquired knowledge and skills across the fields of business, technology, and student affairs that I anticipate will help me in a career in higher education technology.  In this professional knowledge assessment, I will reflect on my strongest areas of knowledge as well as where I have room to learn, develop, and grow.  At the end, I will outline a three-year professional development plan that includes knowledge in the fields of technology, business, and student affairs.  By developing a plan that is multidisciplinary, I hope to stay current on student affairs issues that are important to the work done in higher education technology.

Knowledge Area

Assessment
Technology
Higher Ed. Finance
Higher Ed. Law
Customer Support and Success

Year One

  • Join Assessment Knowledge Community for NASPA

  • Review assessment books in materials from CSP 6800: Assessment in Higher Education

  • Develop an understanding of how the company I am working in is using assessment to help clients/institutions

  • Get involved in NASPA Technology Knowledge Community

  • Read Reynol Junco’s “Engaging Students Through Social Media”

  • Improve Coding skills by enrolling in online coding courses

  • Join Student Affairs Fundraising and External Relations Knowledge Community within NASPA

  • Meet with 2-3 Vice Presidents of Administration and Finance at different institutions of higher education

  • Join Student Affairs Fundraising and External Relations Knowledge Community within NASPA

  • Meet with 2-3 Vice Presidents of Administration and Finance at different institutions of higher education

  • Read the Higher Education Law report to develop cursory understanding of current legal issues

  • Learn more about FERPA and Title IX

  • Meet with higher education law professor to talk about issues of student data in higher education

 

  • Read popular customer support websites blogs about delivering quality support (helpscout, desk, intercom, zendesk)

  • Engage in customer support tasks at first job

  • Join GainSight, an organization for developing customer success skills

Year Two

  • Get involved in assessment knowledge community within NASPA

  • Develop a best practices for assessment guide for technology

  • Attend NASPA Assessment conference

  • Attend Educause, EdSurge, or SXSW EDU

  • Meet with CIO’s at different institutions to get a grasp on how they feel technology is affecting higher education

  • Read The Idea of the Digital University: Ancient Traditions, Disruptive Technologies and the Battle for the Soul of Higher Education by Frank Bryce

  • Take class in higher education Finance

  • Reach out to alumni and development offices to have conversations about where technology could improve their process

  • Subscribe to higher education email newsletter- Pavela Report- to stay up to date with law

  • Attend conference sessions at NASPA to learn about law in higher education

     

  • Write customer support posts for company blog

  • Enroll in GainSight’s Customer Success University

  • Continue to evaluate customer support process and implement more effective means of delivering support

Year Three

  • Present at NASPA conference on using Assessment and Technology to improve practice

  • Explore new literature in assessment

  • Present at NASPA conference on using Assessment and Technology to improve practice

  • Take course on technology in instructional design to broaden understanding of technology in Higher Education

  • Review public financial documents for public institutions to gain insight into financials

  • Participate in online MBA course in Finance to continue to develop finance skills

  • Take class in higher education law

  • Review laws that govern use of technology in an educational environment

  • Subscribe to Journal from the Council on Law in Higher Education

  • Attend GainSight conference, Pulse, to bring back customer success initiatives that can be implemented at company

  • Revise onboarding process for company to streamline the customer success process

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